Our policies and procedures

At HABESHANET, we believe in transparency and building a trustworthy relationship with our community. Our policies are designed to ensure a smooth, secure, and respectful shopping experience, bringing a piece of home closer to you.

Shopping with confidence

We want you to feel completely confident when you shop with HABESHANET. Our policies are designed to protect your purchase and ensure your satisfaction. From understanding sizing to guaranteed authenticity, we cover everything you need to know.

Returns and exchanges

If for any reason you are not satisfied with your purchase, we offer a straightforward return and exchange policy. Please ensure items are returned in their original condition within [[number]] days of receipt. Contact our customer service team to initiate a return.

Sizing and fit information

To help you find the perfect fit, detailed sizing guides are available on each product page. We provide measurements and recommendations to ensure you select the right size for traditional clothing and accessories.

Authenticity and craftsmanship

Every product at HABESHANET is sourced with integrity and respect for Ethiopian culture. We guarantee the authenticity and craftsmanship of all our items, ensuring you receive genuine, high-quality products that reflect their cultural heritage.

Your privacy and security

Your trust is paramount to us. We are committed to protecting your personal information and ensuring secure transactions every time you shop at HABESHANET.

Shipping and delivery

We aim to get your items to you as quickly as possible. Detailed information on shipping costs, estimated delivery times, and tracking options can be found at checkout. We ship across Australia from Brisbane.

Privacy and customer information

Your privacy is important to us. We handle your personal information with the utmost care, in accordance with Australian privacy laws. Our Privacy Policy outlines how we collect, use, and protect your data.

Payment security

All online transactions are secured with advanced encryption technology. We partner with trusted payment providers to ensure your financial details are safe and protected.

Cultural respect and brand values

HABESHANET is built on a foundation of cultural respect and ethical sourcing. We are dedicated to preserving and sharing Ethiopian culture responsibly, ensuring fair practices for all our artisans and suppliers.

Our expectations for you

To maintain a fair and positive environment for everyone, we have a few expectations for our valued customers when using our website and purchasing our products.

Accurate information

We ask that you provide accurate and complete information when placing orders or interacting with our website, especially concerning shipping addresses and contact details.

Respectful use of the website

Please use our website respectfully, refraining from any activities that may disrupt its functionality or harm other users.

Payment responsibility

Customers are responsible for ensuring that all payments are made accurately and promptly for their purchases.

Return conditions

For returns, we expect items to be sent back in their original condition, unworn, unwashed, and with all tags attached.

Cultural respect

We appreciate your respect for the cultural significance of the products we offer and the communities we represent.

Shipping and delivery expectations

While we strive for timely delivery, please be aware that shipping times can sometimes vary due to external factors. We will always keep you informed.

Intellectual property

All content on our website, including product designs and text, is our intellectual property. Please respect these rights.

Fraud prevention

We actively work to prevent fraud and expect customers to engage in legitimate transactions. Suspicious activities will be investigated.

Communication expectations

We commit to clear and timely communication and appreciate the same from our customers when resolving issues or making inquiries.

Need help? We're here for you

We're dedicated to making your HABESHANET experience as enjoyable as possible. If you have any questions, concerns, or need assistance, we're here to help.

Customer service

Our friendly customer service team is ready to assist you. You can reach us via email at [[email]] or by phone at [[phonenumber]] during business hours. We aim to respond to all inquiries promptly.

Frequently asked questions (FAQs)

For quick answers to common questions, please visit our FAQ section. It covers a wide range of topics, from ordering and shipping to product care.